Privacy Policy

Name:                                       Ellen Garrard                 

                                                (Sole Trader)

Address:                                  Southwood, Stone Street, Lympne, Kent CT21 4JN

Phone Number:                          07740857109


Date Privacy Notice Updated:    2/11/23

I understand that your privacy is important to you.  I respect and value the privacy of all of my clients and your information will be treated with the utmost respect, in a way that is consistent with my obligations and your rights under the law.

The type of personal information collected:

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, email address, phone number, contact details.  This data is processed to supply the goods and/or services you have purchased and to keep records of such transactions.  Lawful ground for this processing is the performance of a contract between you and me and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use my website and any online services.  This data is processed in order to operate my website and ensure relevant content is provided to you, to ensure the security of my website.  My lawful ground for this processing is my legitimate interests which in this case is to enable me to properly administer my website and business.

How do I collect your data:

Most of the personal information I process is provided to me directly by you for one of the following reasons:

  • Email and website queries or telephone enquiries;
  • During initial assessment and contracting;
  • When you use or view my website via your browser’s cookies.

How do I use your data?

I collect your data so that I can:

  • Keep a record of and refer to that record of any work undertaken between us.   Any notes I take following our sessions are anonymised and kept as brief handwritten consultation summary notes on paper and stored carefully in my home office, in a locked filing cabinet.  This information is used only as memory aide for case analysis purposes and will never be sold to or shared with anyone. Any notes will be kept for a period of _____ years and will then be destroyed by shredding. Your personal data is treated with the utmost respect.
  • On occasion, I may email you or telephone you for the purposes of arranging appointments and informing you of other therapeutic services I may be offering.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information is:

Your consent.  You are able to remove your consent at any time.  You can do this by contacting me directly using the above contact information.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask me for copies of your personal information;

Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate.  You also have the right to ask me to complete information you think is incomplete.

Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

If you make a request I have one month to respond to you.  If you would like to exercise any of these rights, please contact me at my email address.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  When you visit my website I may collect information from you automatically through cookies or similar technology.

For more information, visit

How do I use cookies?

I use cookies in order to understand how clients are using my website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.  However, in a few cases, some of my website features may not function as a result.

Changes to my privacy policy

I keep my privacy policy under regular review.  This privacy policy was last updated on 2nd November 2023.

Any questions

If you have any questions about my company’s privacy policy, the data I hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact me.

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (  I would be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.  Your personal data is treated with the utmost respect.